Why every salon needs a ‘go to’ guide and how to create it.

How do you create a consistent client journey? Do your team know what’s expected of them and how you would like your salon to be run? Creating a blueprint for your salon, developing systems and procedures for everyone to refer to, this will enable you to step back as a salon owner and train managers from within.

• What is a salon operations manual and why you need one
• How to start planning your go to guide
• How to write policies and agreements such as ‘job agreements’
• Create a plan to involve your team to take responsibility